Terms of service

1. Agreement

These terms are a contract between you and IGNUS USA INC, registered at 2021 Guadalupe Street, Suite 260, Austin, TX 78705, USA (‘Imajin’, ‘we’, ‘us’). They govern your access to and use of our website, the Imajin platform, and any related services.

By creating an account, accepting these terms, or using the service, you agree to them. If you are accepting on behalf of a company or other organization, you confirm you have authority to bind it, and ‘you’ means that organization.

If we have signed a separate written agreement or order form with your organization, that agreement prevails where it conflicts with these terms.

2. The service

Imajin provides a platform for defining, executing, and improving delivery work, including workspaces, projects, documents, workflows, and AI agents that act on the context you provide.

We may change, add, or remove features as the product develops. We will not materially reduce the core functionality of a paid plan during a term you have already paid for without giving you notice and, if you object, a pro-rata refund for the unused period.

3. Beta access

Some features, or the whole service, may be offered as a beta, preview, or early access release. Beta features are provided as-is, may change or be withdrawn, may contain defects, and are excluded from any service level commitment. Do not rely on a beta feature for work you cannot afford to have interrupted.

4. Accounts and organizations

You need an account to use the platform. You must provide accurate information, keep your credentials confidential, and are responsible for activity under your account.

Accounts belong to an organization. An organization’s administrators can invite and remove members, set permissions, and access content in the workspace, including content created by members. If your account was created for you by your employer or client, that organization controls it.

Tell us promptly at contact@anigami.studio if you believe an account has been compromised.

5. Acceptable use

You agree not to:

• Break the law, infringe anyone’s rights, or use the service to harm others.
• Upload malware, or content you have no right to upload.
• Probe, scan, or attack the service or its infrastructure, or bypass access controls, rate limits, or usage entitlements.
• Reverse engineer, copy, resell, or sublicense the service except as these terms allow.
• Use the service to build a competing product, or to benchmark it for publication without our written consent.
• Use automated means to extract data beyond what our documented APIs allow.
• Rely on AI output as the sole basis for decisions with legal, financial, safety, or employment consequences without human review.

We may suspend access without notice where we reasonably believe there is a security risk, unlawful activity, or a breach of this section, and we will restore access once the issue is resolved.

6. Your content

You keep all rights in the content you submit to the platform. You grant us a worldwide, non-exclusive licence to host, copy, transmit, display, and process that content, and to create derived material such as summaries and drafts, solely to provide and support the service for you.

You are responsible for having the rights and permissions needed for the content you submit, including any personal data, and for the accuracy and legality of that content.

You can export your content while your account is active. Our handling of personal data is described in our privacy policy.

7. AI features and human oversight

The platform uses AI models to produce drafts, reviews, and recommendations from the context available to it. AI output is probabilistic. It can be inaccurate, incomplete, or unsuitable, and similar prompts can produce different results.

Imajin is designed for AI agents working under human supervision. You remain responsible for reviewing and approving output before it is delivered to a client, put into production, or otherwise relied on. We do not warrant that AI output is accurate, fit for a particular purpose, or free of third-party rights.

8. Our intellectual property

We and our licensors own the service, including its software, models, design, and documentation, and all related intellectual property. These terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more.

If you send us feedback or suggestions, we may use them without obligation or compensation. We will not identify you as the source without your permission.

9. Fees and payment

Paid plans are billed per seat or on the basis stated in your order form, in advance, for the term you select. Fees exclude taxes, which you are responsible for unless we are required to collect them.

Subscriptions renew automatically for successive terms unless cancelled before the renewal date. Except where the law requires otherwise, fees are non-refundable and we do not credit unused time.

If an invoice is overdue we may charge interest at the rate the law allows and suspend access after giving you notice. We may change prices for a renewal term with at least 30 days’ notice before the term begins.

10. Third-party services

The platform can connect to systems we do not control, such as project trackers, CRMs, and other business tools. Your use of those systems is governed by their own terms, and we are not responsible for them, their availability, or what they do with data you choose to send them.

11. Confidentiality

Each party may receive information from the other that is marked confidential or that would reasonably be understood as confidential. Each party will protect the other’s confidential information with at least reasonable care, use it only to perform under these terms, and disclose it only to people who need it and are bound by similar obligations. This does not cover information that is public, independently developed, or lawfully received from someone else, and does not prevent a disclosure required by law where the other party is given notice if permitted.

12. Term and termination

These terms apply while you use the service. You can stop at any time by cancelling your subscription and closing your account. We may terminate or suspend your access if you materially breach these terms and do not fix it within 30 days of notice, or immediately for the reasons listed under acceptable use.

On termination your right to use the service ends. We will make your content available for export for 30 days after termination, then delete or anonymize it as described in our privacy policy. Provisions that by their nature should survive, including fees owed, confidentiality, disclaimers, and limits of liability, survive termination.

13. Warranties and disclaimers

We will provide the service with reasonable skill and care. Except as expressly stated in these terms, the service is provided ‘as is’ and ‘as available’, and we disclaim all other warranties to the extent the law allows, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error free, that it will meet your requirements, or that data will never be lost. You are responsible for keeping your own copies of anything critical.

14. Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, even if advised of the possibility.

Each party’s total liability arising out of or relating to these terms is limited to the fees you paid or owed for the service in the 12 months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

15. Indemnity

You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your infringement of a third party’s rights, and for the resulting damages, costs, and reasonable legal fees.

16. Changes to these terms

We may update these terms as the product and the law change. We will revise the date above and, for material changes, give at least 30 days’ notice by email or in the platform. If you continue to use the service after a change takes effect, you accept the updated terms. If you do not agree, stop using the service and contact us about a pro-rata refund for any prepaid, unused period.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas and the applicable federal laws of the United States, without regard to conflict of law rules. The state and federal courts located in Travis County, Austin, Texas have exclusive jurisdiction, and both parties consent to venue there, except that either party may seek injunctive relief in any court to protect its intellectual property or confidential information.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before starting proceedings, we ask you to contact us at contact@anigami.studio so we can try to resolve the matter informally.

18. General

These terms, together with our privacy policy and any order form, are the entire agreement between us on this subject. If a provision is found unenforceable, the rest stays in force. Neither party’s failure to enforce a right waives it. You may not assign these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Nothing here creates a partnership, agency, or employment relationship. Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these terms: contact@anigami.studio.